For any question relating to the treatment of your personal data you can contact us via firstname.lastname@example.org or on 02/213 55 99.
We collect the following personal data categories:
Data on your use of our products and services: for example, how you use our online services for monitoring your consumption of electricity and/or natural gas.
We process your personal data for the following reasons:
To carry out the accounting of ENGIE Electrabel.
Your personal data are only communicated to the following third parties in order to perform the aforementioned purposes:
The aforementioned processors are established in Belgium, France, Sweden, the United States, India and possibly in other countries. The persons working for these third parties only have access to the personal data strictly necessary for the performance of their tasks.
If we cooperate with third parties established in countries outside the EEA that do not provide an appropriate level of protection for your personal data, we will impose contractual obligations on them, approved by a competent authority and offering an appropriate level of protection of your personal data. If you wish to receive a copy of these contractual obligations, please send an e-mail to email@example.com. We reserve the right to remove any confidential information and any information that is not relevant to you from such a copy.
We only process your personal data when:
The processing is necessary to comply with our statutory or regulatory obligations (for instance within the scope of judicial inquiries or requests for information of public authorities).
Your personal data are not kept longer than necessary for the purposes for which they were collected. The retention period may thus differ according to the purpose. We are, for example, obliged to keep your invoicing data for 7 years because of accounting and tax obligations. Furthermore, we keep your contract data for 10 years following the termination of your contract based on legal considerations in order to retain certain data as proof in the event of disputes. Certain data of former customers may be used for a period of 4 years following the termination of the contract in order to recognise the former customer and keep him informed of promotions and new products and services of ENGIE Electrabel, unless the customer opposes such use. The personal data of potential customers are retained during 12 months as from the last contact with the potential customer. They may be retained for a longer period if the potential customer becomes a customer of ENGIE Electrabel.
Under certain conditions, you will benefit from the following rights with regard to your personal data collected by ENGIE Electrabel:
You may exercise these rights via our website click here or by sending a letter with a copy of your identity card to Electrabel CMT, boulevard Simón Bolívar 34, B-1000 Brussels.
If you have a complaint concerning the processing of your personal data, you may contact us on the above address or contact the Data Protection Authority www.privacycommission.be.
ENGIE Electrabel makes its best efforts to thoroughly protect its network against unauthorised access and to guarantee the confidentiality of the personal data and professional information of its customers and/or suppliers:
Security also depends on you: